Effective Date: 22/09/2024

At Wonder Bars CC (“we“, “us“, or “our“), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://wonderbars.co.za] (“Site“) or engage with our services.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Introduction

Wonder Bars CC is a company registered in South Africa under registration number 2003/080585/23, specialising in custom security solutions, including burglar bars and security gates. Protecting your personal information is of utmost importance to us, and we comply with the Protection of Personal Information Act, 2013 (“POPIA“) and other applicable data protection laws.

2. Information We Collect

We may collect personal information that identifies you as an individual (“Personal Information“). The types of Personal Information we may collect include:

• Contact Information: Name, email address, postal address, telephone number.
• Identification Information: Identity number, company registration number.
• Transactional Information: Records of products or services purchased, delivery addresses.
• Financial Information: Payment details, billing address.
• Technical Information: IP address, browser type, operating system, referring URLs.
• Usage Information: Pages viewed, links clicked, time spent on the Site.
• Marketing Preferences: Newsletter subscriptions, preferences for receiving marketing communications.

3. How We Collect Information

We collect Personal Information in various ways:

a. Directly from You

• When You Provide It Voluntarily: Through forms on our Site, during registration, placing an order, subscribing to newsletters, or contacting us.
• Through Correspondence: Via email, phone calls, or postal mail.

b. Automatically

• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect Technical and Usage Information.
• Log Files: We collect information that your browser sends whenever you visit our Site.

c. From Third Parties

• Service Providers: Such as payment processors or marketing platforms.
• Publicly Available Sources: Social media platforms or public databases.

4. Use of Your Information

We may use your Personal Information for the following purposes:

a. Provision of Services

• To process and fulfil your orders, including delivery and installation of products.
• To provide customer support and respond to enquiries.

b. Communication

• To send administrative information such as order confirmations, invoices, updates, and technical notices.
• To communicate marketing and promotional messages (with your consent).

c. Personalisation

• To personalise your experience on our Site and present content tailored to your interests.

d. Improvement of Services

• To analyse data for improving our products, services, and user experience.

e. Legal Obligations

• To comply with legal and regulatory requirements, including responding to lawful requests and orders.

f. Security

• To protect our Site, services, and business from misuse or unlawful activity.

5. Disclosure of Your Information

We may share your Personal Information with:

a. Service Providers

Third-party companies and individuals who perform services on our behalf, such as:

• Payment processors.
• Delivery and logistics providers.
• IT and system administration services.
• Marketing and advertising agencies.

b. Affiliates

Companies related to Wonder Bars CC that require your information to assist us in providing services to you.

c. Legal Requirements

• When required by law, regulation, legal process, or governmental request.
• To enforce our Terms and Conditions or other agreements.
• To protect the rights, property, or safety of Wonder Bars CC, our customers, or others.

d. Business Transfers

• In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Information for their own purposes.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience. Cookies are small text files stored on your device when you visit a website.

a. Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Site.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around the Site.
• Functionality Cookies: Used to recognise you when you return to our Site.
• Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed.

b. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your Personal Information from accidental loss, unauthorised access, use, alteration, or disclosure.

• Encryption: Data transmitted over the internet is encrypted.
• Access Controls: Access to your Personal Information is limited to authorised personnel.
• Security Protocols: Regular reviews of our information collection, storage, and processing practices.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We will retain your Personal Information only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the data.
• The potential risk of harm from unauthorised use or disclosure.
• The purposes for which we process your data.
• Legal requirements.

9. Your Rights

Under POPIA and other applicable laws, you have certain rights regarding your Personal Information:

a. Access

You may request access to the Personal Information we hold about you.

b. Correction

You may request that we correct any inaccurate or incomplete Personal Information.

c. Deletion

You may request that we delete your Personal Information under certain circumstances.

d. Objection

You may object to the processing of your Personal Information for direct marketing purposes.

e. Withdrawal of Consent

Where we rely on your consent to process your Personal Information, you have the right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided in Section 12.

10. Third-Party Websites

Our Site may contain links to third-party websites. We have no control over, and are not responsible for, the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

We primarily store and process your Personal Information within South Africa. However, some of our service providers may be located in other countries. By providing your Personal Information, you consent to the transfer of your data to countries outside South Africa, which may have different data protection laws.

We will ensure that appropriate safeguards are in place to protect your Personal Information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on the Site. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your Personal Information, please contact us at:

Wonder Bars CC

• Address: [Insert Physical Address], Waterfall, KwaZulu-Natal, South Africa
• Email: [Insert Email Address]
• Phone: [Insert Phone Number]

14. Complaints

If you believe that we have breached your privacy rights, you may lodge a complaint with the Information Regulator of South Africa:

• Information Regulator (South Africa)
  • JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • Email: complaints.IR@justice.gov.za

15. Children’s Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have inadvertently collected Personal Information from a child, we will take steps to delete such information promptly.

16. Marketing Communications

With your consent, we may send you marketing communications about our products and services. You may opt-out of receiving such communications at any time by:

• Clicking the “unsubscribe” link in any email communication.
• Contacting us using the details provided in Section 13.

17. Governing Law

This Privacy Policy is governed by the laws of South Africa. You agree that any dispute arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of South Africa.

Last Updated: 22/09/2024